http://www.360prblog.com/

The life-size cardboard cut-out of Edward stopped me in my tracks as I walked the aisles at Toy Fair in New York this week.  ‘Twilight’ was one of the newer licenses dotting booths at the annual toy industry show.  Mattel has cast the Twilight stars - Edward and Bella - as Barbie dolls.  Mattel also unveiled the newest Barbie career dolls: News Anchor Barbie and Computer Engineer Barbie, as voted by fans and getting good buzz at the show.

Anniversaries were another dominant theme at Toy Fair: Etch a Sketch and Slinky celebrate their 50th and 65th (wow, I’m old!); Hello Kitty is 35; and Hasbro introduced a round Monopoly game board in honor of Monopoly’s 75th.   The makers of Rubik’s Cube (a 360 client), which turns 30 in 2010, have rolled out a campaign to empower America’s youth to solve the cube - check out the Rubik’s Facebook page we just set up for the You Can Do the Cube campaign.  You CAN do it!

Our friends at the Toy Book were offering to tweet show news for exhibitors.  Simply stop by Toy Book’s booth at the Javits with your 140 characters and the editors will tweet it out.  Social media made even easier.  You can read all the tweets from the show at #toyfair.

Looking at the appointment schedules our teams booked up for clients, it was striking just how many more bloggers made it to the show this year.  That added some welcomed immediacy and a real-parent perspective to the Toy Fair news stream.  (Love to read your post if you want to leave a link here.)

And here’s one of my favorite Toy Fair images - one that caught the attention of FOX Busiiness - the New York City skyline sculpted out of Bendaroos (a 360 client):

Filed under: Consumer Marketing, Events and Conferences, Industry Organizations, PR Industry, Retail by LauraTomasetti - 4 Comments →

As I have finally conquered the hundreds of e-mails that awaited my return from a week in Las Vegas at CES, I have a moment to reflect on some of the things that struck me about this tradeshow in particular.  This was the first CES that I have attended (though I had plenty of 360PR vets to show me around), and I can assure all who have not been there that the hype is real.  CES consists of massive show floors that stretch across three different convention halls, hundreds of meeting rooms, and spills out to hotel suites all across the city - it is certainly far too much for one person to take in on their own.

Source: www.pcper.com

TWICE Magazine reported that the attendance of the first two days of CES was 112,515, which broke the forecast for the entire show.  In addition, this number was nearly 15,000 more attendees after two days than the previous year - perhaps a positive sign for 2010.  As a PR guy walking the show floor, it was awesome to see so much energy around some of the coolest products I have ever seen.  Some show product trends included tablets, e-readers, 3-D TV’s, and green tech, but there was certainly enough (something like 20,000 products were launched) to keep any techie salivating for days.

In particular, the media energy caught my attention, possibly because they were out in full force.  I was intrigued by the delight of the editors from Popular Mechanics as they handed out their CES Editor’s Choice Awards on Thursday (which Oregon Scientific, a 360 client, was fortunate enough to win).  It was clear that they were just as excited about the awards as they were handing out as were the companies who accepted them.

I first saw evidence of the media excitement at CES Unveiled, which was an event a couple nights before the start of CES.  I staffed a table at Unveiled and was one of the people that was nearly bowled over by the swarms of media that lined up, patiently waiting to get into the ballroom at the Venetian to see what companies had to offer.  From some of the largest media outlets to the smallest tech product review sites, journalist after journalist stopped at our table with a smile and said, “What’s new?!”  These two words, combined with their visible enthusiasm, exemplified just how jazzed these same people who I pitch all year round were to be at one of the greatest tradeshows in the world.  And I was happy to be there with them.

Filed under: Consumer Marketing, Events and Conferences by JohnLeRoy - 1 Comment →

In honor of Sesame Street’s 40th anniversary in 2009, I thought I’d cap off the year with the Letter of the Day - make that Letter of the Year.  By my guestimation, the letter E was the hardest working letter in the alphabet in 2009 - used in ads, on packaging and in press releases countless times as marketers described their products as having “eco” qualities or making our lives ”easy,” or used “e” to indicate “electronic.”   No doubt D, G and O ranked high as well, for Digital, Green and Obama.

What were some of the other trends in 2009?  Many of us will remember ‘09 as the year of the budget.  The way we talk to consumers (mass-market consumers anyway) has forever changed.  Features are nice, but price was the deciding factor for most in 2009, and marketers worked hard to cast price in the broader context of “value.”

There’s no arguing with features that don’t cost much, in some cases are free, and make our daily routines easier.  For that reason, 2009 was also the year of the app.  Is there anything we cannot do a little better or faster today without the help of an iPhone (or Blackberry) app?  There’s even a site dedicated to apps for moms, The iPhone Mom.

In 2009, the world - or at least a good 40 million of us - learned to think in headlines, something marketers have always been good at.  Twitter opened the floodgate on one-liners, and personalities like Heather Armstrong (Dooce) and Zappos CEO Tony Hsieh amassed audiences rivaling some magazines and double, triple, ten-fold the readership of many newspapers.

Meanwhile, The New York Times cut nearly 10% of its staff, while several magazines - some still thick with ads like Gourmet and Cookie - turned their last pages.  With traditional media on the run, bloggers took center stage and the FTC took notice, with new rules guiding interactions between marketers and bloggers.  Those who attended the swag-fest that was BlogHer ‘09 welcome the formalized rules, a sign blogs are graduating from their teen years to a more mature media channel.

Perhaps least interesting to me in 2009 were the so-called “news” stories that dominated airwaves (and Twitter and Facebook), like “Balloon Boy” and “Kate and Jon,” so painfully familiar to us they don’t need last names.  Those were two of The Today Show’s “Top 10 stories of 2009″ over the weekend, a list I imagine was developed purely for ratings.  I hope.

Filed under: Consumer Marketing, Events and Conferences, Media and Press, Social Media by LauraTomasetti - No Comments →

I had the pleasure of moderating an informative panel of leading brands and bloggers in the parenting space at last month’s Marketing 2 Moms conference.  We’ve edited the two-hour session down to a 13-minute podcast, packed with tips and insights – worth a listen as you’re building your 2010 campaigns and considering how to initiate or extend your work with bloggers.

eMarketer reports that there are 34 million moms online and that may very well be a conservative estimate – we’ve seen numbers as high as 40+ million moms online.  And as parenting books such as Child, Wondertime and Cookie have ceased publication, hundreds more mom bloggers have begun posting.  There’s no denying it, blogs are a legitimate part of the mom media mix today – especially if you want to reach the connected, influencer-moms who have the power to word-of-mouth your brand.  But with more bloggers and brands jumping in, the environment is cluttered, and communications needs to be on point to break through and resonate with bloggers and their readers.

Moreover, with the FTC Guides taking effect 12/1, brands need to be diligent with their monitoring – making sure what is played back is accurate and any material relationships are clearly disclosed. We all have lots at stake – brands, bloggers and, most of all, readers.  Here’s what the experts at M2Moms had to say:

“Blogger relations should be about “quality over quantity…what [bloggers] say is more important than the numbers.” – Lesley Hettinger, General Motors Corp

“The intimate conversations are so much more valuable…it’s not about building an army, but an influential group of advisors and advocates…you really have to look at the long tail.” – Jeannine Harvey, PBS

“To me, it’s always about the added value…brands need to be able to provide added value” when working with bloggers and their audiences. – Kristin Brandt, Manic Mommies

“Blogs are such a personal experience for the reader…it’s really important that everything on that page be reflective of who we are.” – Liz Gumbinner, Cool Mom Picks & Blog with Integrity

“We want to get to know moms on a 1:1 basis.  We’re always reading blogs and looking at what bloggers are talking about on Twitter.”  - Marcia Hansen, Allstate Insurance Company

“I feel better about a brand if they have a presence on Twitter.  But the most important thing is to have someone monitoring…you have to have someone interacting with your customers.” – Beth Blecherman, Silicon Valley Moms Group

For more, listen to the M2Moms Brands & Blogs podcast below. A BIG thanks to Kristin Brandt for recording the session and to Susan Getgood for her masterful editing!

Filed under: Blogger Relations, Consumer Marketing, Digital PR, Events and Conferences, Marketing to Moms, Parenting, Pitch tips by LauraTomasetti - No Comments →

Following the landmark research reveal on 2008 social media adoption trends by Dr. Nora Barnes at last Friday’s Society for New Communications Research Symposium SNCR.com, I floated a question that richoted around the room like a bullet.

Very simply I asked, “Who was the first Fortune 500 company to blog?”

Dr. Barnes respectfully deferred the question to the many experts in the room, and it was an immediate jumpball. Shel Israel was the first to speak up, saying he was fairly certain that General Motor’s was the first official mover in 2005 with its fastlane blog.  John Cass took possession of the ball next saying he was fairly certain that either SUN or Microsoft, or maybe both, were ahead of GM. A brawl ensued.

To get some answers, I reached out to Steve Harris at General Motors and Molly O’Donnel at Microsoft.  John Cass was a huge help too - he has been following all these guys since 2004 - forever in internet years - and was able to dig up some old blog posts and research for me.

So, who was right?

[Read more →]

Filed under: Digital PR, Events and Conferences, Social Media by CindyGordon - 1 Comment →

Research doesn’t easily wow me, but this particular study did.

I’m referring to the research presented by Dr. Nora Barnes from The University of Massachusetts Dartmouth at last Friday’s SNCR conference in Cambridge, MA.   Her study compared the adoption rates of social media from 2007 and 2008 between the 200 largest charities, the Fortune 500, the Inc 500, and the top US colleges and universities.

This study reveals that use of social networking, blogging and video blogging has increased dramatically. Video is up 38%, social networking 47% and blogging.

What’s really remarkable are the differences between sectors.

Charitable organizations are outpacing the business world and academia in their use of social media. In the study, a remarkable 89% percent of charities are using some form of social media including blogs, podcasts, message boards, social networking, video blogging and wikis.

 Also, charities are far and away “out-blogging” everyone. 57% of charities have blogs.  The Fortune 500 has the fewest number of blogs at 16%, followed by the Inc. 500 with 39%. Colleges and universities are blogging at 41%.

My initial reaction was to question how this could be happening when clearly top companies have many times the staff and money resources of non profits. Then I remembered that no matter the depth of your organization or the size of your budget, everyone can have an equal voice on the internet. What matters is the power of your brand.

[Read more →]

Filed under: Digital PR, Events and Conferences, Industry Organizations, Social Media by CindyGordon - 1 Comment →

The key take-away for me at this week’s Marketing to Moms conference was about story-telling. Not story-telling by advertisers or PR people - not the campaigns and messages that are pushed out. I’m talking about the stories created by the millions of consumers on YouTube, Facebook and other social sites.

With the increasing amount of user-generated content online, one of the best things brands can do is sit back and take it all in. Then, after looking and listening, figure out how to choreograph the content that’s already out there into a meaningful brand dance - the kind of raucous dance you see at Greek and Jewish weddings.

Coca-Cola is doing it. One of the best, most compelling presentations at M2Moms was by Wendy Clark, SVP of Integrated Marketing at Coca-Cola, who held a can of Diet Coke in her hand from the start to the end of her presentation (maybe not surprising, but as Clark talked about authenticity and brand fans, that Coke can seemed to add even more street cred).

Clark talked about seeking opportunities for collaboration and co-creation, tapping into the people who are telling your story. And that doesn’t mean people have to be literally talking about your brand. More often than not, it’s going to be a story that gets at the essence of what your brand has to offer (healthy living or more family time, for example).

“We need to integrate consumer ideas into the way we’re going to the marketplace, and use digital as an enabler,” said Clark.  She wasn’t talking about the usual consumer research or the traditionally linear process in developing campaigns.  As she talked, she pulled up random search results for “Coke” on Google.

What are people finding when they search for your brand (or a related topic)? How can you contribute to the conversation?  How can you “curate” what’s already there?  “The shift has happened - advertising doesn’t seem to capture what we do any more. We spend a lot of time talking about community marketing,” Clark said.  Marketers need to “be open to a model that bypasses traditional stages.”

Clark shared that her PR team is playing an active role in beating the social media drum at Coca-Cola.  “Our PR team has been our best friend,” she said. At the core, I believe good PR people are about two things: story-telling + relationship-building. We’ve got “the right stuff” for this new social media world. Now, we just need to listen a little more to the stories already being told in order to help write the next chapter for the brands we work with and the communities they want to be part of.

While at M2Moms, I “curated” a panel of brands and bloggers who are working together. Kristin Brandt of Manic Mommies, who was on the panel, was kind enough to record the session and we’ll be posting the audio here next week.  Meantime, you can scan some of the insights and soundbites from this week’s Marketing to Moms conference on Twitter, #m2moms.

Filed under: Consumer Marketing, Digital PR, Events and Conferences, Food & Beverage PR, Internet, Marketing to Moms, Social Media by LauraTomasetti - 5 Comments →

For the past 48 years, The Hatch Awards, hosted by the Ad Club, have been New England’s premier creative awards show.  Over 1200 entries are reviewed by a dozen judges - high-ranking creative executives from outside the New England area.  Awards are presented across 32 categories including every kind of media possible.

As part of the Ad Club’s PR Committee, 360PR attended the show on Tuesday night…and was blown away (props to Boston University’s drum corps)!

Hatch Awards 2009

I serve on the Ad Club PR Committee and one of the things we try to do is to cast a light on the young, diverse creative ad biz in Boston – the industry has moved well beyond the bygone “Mad Men” era.  This year, we invited some special guests to attend — some leading bloggers from the Boston area.  As we all know, mom bloggers are the movers and shakers of the world — they can topple brands or create success stories in the blink of an eye.  In fact, U.S. moms say 80% of ads miss the mark (via M2Moms).  But experts say that we can improve those results by using social media to create online communities and brand advocates. 

We also set up a hash tag for bloggers and members of the Hatch audience to follow.  Over the course of the evening, there were over 70 Twitter status updates using #AdClub.  The following local bloggers in attendance driving the conversation were:

• Christy Matte, More than Mommy (http://morethanmommy.com/) 
• Nirasha Jaganath, Mommy Niri (http://www.mommyniri.com/) 
• Susan Getgood, Marketing Roadmaps (http://getgood.com/roadmaps/) 
• Jennifer Leal, Savor the Thyme (http://savorthethyme.blogspot.com/) 

Some of the gold bowl recipients were Arnold’s picturesque FootJoy print ads (something any golf fanatic would love) in the Consumer Magazine Spread category, Mullen’s hilarious Boston Bruins national TV spots (my personal favs), and Hill Holliday’s sobering Liberty Mutual TV spots.

Filed under: 360 Public Relations, Blogger Relations, Boston, Consumer Marketing, Events and Conferences, Marketing to Moms, Social Media by MikeRush - No Comments →

It’s September and summer vacation’s clearly over.  Most of us have it engrained from the day we start kindergarten, backpacks on and lunchboxes in hand, that September means business.  This September’s no exception - and we’re thankful for that.

In one week at 360, we’ve had three client events spanning a range of product categories:  an event to introduce Stonyfield Farm’s YoBaby Meals featuring Stonyfield CE-Yo Gary Hirshberg and Boston Mama’s Christine Koh; a car seat safety briefing by Dorel Juvenile Group at the ABC KIDS Expo (#abckids on Twitter); and, a Snuggie fashion show during Fashion Week emceed by Ross “The Intern” Mathews from The Tonight Show.

A model wears one of the new Snuggie designs on the runway during Fall Fashion Week in New York.

We have two more events and multiple tours still to come this month, and we’re just one agency.  Multiply that by hundreds of agencies and brands with launches planned in September.  Imagine being a reporter or blogger on the receiving end of it all?  In fact, we’re hearing from bloggers that they’re being inundated with invitations – increasingly, it’s gotta be something pretty special to pull them out these days.

And at ABC Kids Expo in Las Vegas, editors from the leading parenting books were moving at a rapid clip, covering more ground with fewer staff.  Some were breathless.  It was interesting to see traditional media outnumbered by bloggers, and refreshing to see marketers spending after a cautious start to the year.

If September’s any indication, it’s going to be a noisy fall.  And it seems consumers are finally ready to listen – especially if the price is right!

Filed under: 360 Public Relations, Consumer Marketing, Events and Conferences, Media and Press, PR Industry by LauraTomasetti - No Comments →

This week, the 360PR team took on Vegas for the 7^th annual ABC Kids Expo.  This year was my first trip to the show, and I was overwhelmed with the sheer magnitude of juvenile product companies exhibiting.  Anything you think a baby or parent-to-be would need/want was there…and then some!  Stainless steel baby bottles, eco-friendly cloth diapers, and multitudes of edgy, cool baby furniture were just some of the many highlights. 

It’s always a blast to look at the latest designs and fashions for baby (everything is just too darn cute!); however, the most important feature when little ones are concerned is always safety.  

The timing for ABC Expo was perfect, as Saturday kicked off National Child Passenger Safety Week, which is a nationwide effort sponsored by NHTSA (National Highway Traffic Safety Administration).  To start the week, car seat check events were held throughout the nation on Saturday.  I was lucky enough to attend a local event sponsored by Safe Kids.  I met the inspiring and dedicated folks behind Safe Kids, including the Training Manager and Technical Advisor, Lorrie Walker (pictured below).  Safe Kids reports that a whopping 4 out of 5 car seats are installed incorrectly. 

The theme of child safety continued, as we held a car seat safety briefing at the Safety 1^st booth at ABC Kids Expo.  The panel discussed the danger of side impact crashes for children and new innovations in testing methods and technology to protect our kids on the road.  We had a great turn-out - including top-notch editors, bloggers and industry advocates.  This briefing also caught the attention of NBC Las Vegas, as they broadcasted live from our booth to report on the Safety 1^st Air Protect Side Impact Technology for their morning show - which meant a 3AM wake-up call for me.  In true Vegas fashion, the streets were bustling at that hour anyway!

Filed under: 360 Public Relations, Events and Conferences, Industry Organizations, Media and Press, Parenting by BrittanyWelch - 1 Comment →

8 days and counting until I take off for the last hurrah of the summer - Penny Arcade Expo!  I can’t think of a better way to wrap up the summer than with a trip to Seattle next weekend.

You see, as the kiddies (and kiddies at heart) let loose each year for summer vacation, the game industry steps into exhibition overdrive. Between conferences like LOGIN, E3, Comic-Con, China Joy, and the Edinburgh Interactive Festival - summer is a time for the business of play (not just play itself). Participating in these events is key to a game’s PR program, whether as an exhibitor, as a speaker, or in some other form. Activities as simple as booking media appointments to elaborate PR stunts are all in a day’s work during the summer (check out EA’s staging of religious protests at E3 in June as a way to promote their new game Dante’s Inferno - clever!)

These events are my favorite part of PR. I love the gradual build up to the big day/s and (nerd alert) the logistics. And, if I’m lucky, I get a few minutes to roam the show floor to check out the latest games for myself.

Our clients have been at all of these shows in some form or another, but I’m particularly excited for PAX. Why? It’s a consumer show, which allows you to interact directly with customers. Plus, this year’s Seattle show will be particularly important for the organizes, as it segues into the first-ever PAX East in March (in Boston)!

So, as the summer draws to a close with PAX, the game industry will soon enter another important time of year for the games PR machine - the fall/holiday release season. I’ve got goosebumps.

Filed under: Events and Conferences, Video Games by EliciaBasoli - 1 Comment →

We’ve returned safe and soundly from Chicago and BlogHer 2009 was a big success.  Its biggest turnout to date, the five-year-old conference morphed into a true tradeshow format with major brands turning out to grab the attention of bloggers across the country.

Elaborate booths, impressive swag and even celebrity sightings (Tim Gunn, Paula Deen and Carson Kressley), are a testament to the fact that brands know how important bloggers are to their success; and are willing to put the resources and funds behind social media initiatives to get in the bloggers’ good graces.

Social media is a force to be reckoned with; and is certainly gaining lots of attention in the industry.  Issues with the FTC (see Laura’s recent post), Blog with Integrity and the recent announcement of the PR Blackout Challenge all point to an obvious truth: new media is calling and is here to stay. By the looks of BlogHer 2009, brands have taken notice.

From national brands like Pepsi Co and Walmart to non-profits such as Safe Kids to the unexpected presence of Pork (touting themselves as the Real Pork Bloggers of Chicago), the brands at this year’s conference ran the gamut.  Also, our Safety 1^st client was in attendance to introduce its new Complete Air car seat with Air Protect Side Impact Technology.  Stay tuned to view our Flickr page with all of our booth visitors in front of the Chicago skyline!

See you all next year in NYC for BlogHer 2010!

Filed under: 360 Public Relations, Blogger Relations, Digital PR, Events and Conferences, Social Media by BrittanyWelch - 3 Comments →

Guess what the first and last topic was on the first day of Blogher? Right. That FTC stuff. Disclosure was the main message from the Blogher founders.  Blogher requires its network of 2,500 bloggers to aggregate product reviews to a separate review blog and note that reviews are sponsored.

But is disclosure enough?  Do we need or, let me rephrase, want “compensated reviews”?  If a product or service is truly break-through and relevant to the audience, and the outreach is well timed and appropriately targeted (if I can put in just a small plug for PR), reviews get written and for the right reasons.

There was a lot of discussion throughout Blogher Business about how bloggers “add value for marketers.”  But most blogs weren’t started as a marketing platform, and even as they’ve collectively evolved to be a viable channel for advertisers online, the audience needs to come first.  If it doesn’t, we all lose.

A group of bloggers we have a heck of a lot of respect for launched an initiative this week called Blog with Integrity, inviting bloggers to take a pledge of a code of conduct - totally voluntary and completely about raising the bar back up in the blogosphere for mom bloggers and all bloggers.

So what about us PR peeps?  Almost a decade ago, The Council of PR Firms set forth a code of ethics by which members firms (including 360PR) agree to conduct business - to help ensure PR with Integrity.  ”In communicating with the public and media, member firms will maintain total truthfulness and accuracy… the sources of communications and sponsors of activities will not be concealed,” reads an excerpt.

Social media, and PR’s prime-time role in social media, have raised the stakes.  We need to strive to be authentic, accurate and transparent in every interaction with bloggers, journalists and analysts every day.  What would our moms say?  Just because you can do something, doesn’t mean you should.

What are your thoughts?

Filed under: Blogger Relations, Digital PR, Events and Conferences, Industry Organizations, Internet, Marketing to Moms, PR Industry, Social Media by LauraTomasetti - 6 Comments →

Call it a stunt.  Call it desperation.  MomDot issued a challenge to its community of bloggers last week calling for a PR Blackout for one week in August.  (Just so happens that’s the week everyone’s on vacation anyway, haha.)  The ironic thing is the announcement was the most successful PR move ever for MomDot, accidental or not.  The Wall Street Journal was the latest to cover the news, in today’s edition.

On the one hand, I don’t blame MomDot.  Bloggers, and mom bloggers in particular, are over-saturated with PR pitches.  We get calls daily (truly daily) from brands wanting to dive in.

I often think of our mom blogger friends on the inevitable receiving end.  Step into their world for a minute.  Unlike journalists, most mom bloggers don’t work full-time. They’re balancing blogging with their other passion - family.  And some of the pitches, no scratch that, MOST of the pitches they get are just awful.  Read Bostonmamas Christine Koh’s recent “Bad Blogger Outreach” series.  Delete, delete, delete.

The good news is blogs are now widely recognized by brands as a legitimate channel in the mom media mix.  And there are brands and PR firms (wink, wink) that get it.

It’s important to look at blogs individually and not as one big mom blog bucket.  So much of good blogger relations is about content mapping. What’s the blogger’s focus?  What value does the brand bring to the discussion?  How can you be a true resource to a blogger and not a source of exasperation?

For more, look for 360 at Blogher Business this week, and if you’re not headed to Chicago, keep an eye here and on our tweets (@Laura360, @C_Pierce, @BWelch).

Filed under: Blogger Relations, Digital PR, Events and Conferences, Internet, Marketing to Moms, Pitch tips by LauraTomasetti - 12 Comments →

I can’t begin to explain how many horror stories I’ve heard about the customer service of cable companies, and being a Bostonian, this means Comcast.  So why would a Comcast customer service representative get a booming ovation at an event on CRM (customer relationship management)?

The answer is simple.  Frank Eliason, or @comcastcares as he’s known on Twitter, is a rock star.  If you haven’t heard about @comcastcares, check out this BusinessWeek article from January. As part of a panel hosted by Radian6 and social media guru Chris Brogan, Eliason and fellow panelists provided insights into why social media is a key component to a customer’s experience with a brand.

“Our job as a company is to figure out what we can do to turn our customers into advocates,” according to Eliason. The panel went on to say that Social CRM, simply put, is getting back to the basics.  Brands need to listen to the conversations that are going on with or without them, and take the necessary steps to engage them.

So, as the lines grow ever-blurrier about who should be leading a brand’s charge into social media, customer service is proving to be an important player. And, in PR, we’re on the front lines, helping brands turn potential customers into actual customers, and existing customers into advocates.

Another key message from the panel that stuck with me is that we all, as marketers, must remember that good service translates into good sales.  Sometimes we need to take a step back and put ourselves in the shoes of the customer and provide the level of customer service that we would expect in return.

Filed under: Digital PR, Events and Conferences, Social Media by JohnLeRoy - 1 Comment →