360PR Blog

Over the past year, we’ve seen more and more brands going beyond just using Facebook for pure engagement with consumers. Many are now using it as a commerce platform as well – and it makes perfect sense. For one,  consumers often look for coupons or discounts from brands on social platforms (according to a 2010 study*, when asked what type of interaction people are looking for when engaging with companies/brands online, 77% of respondents said they are looking for incentives).

If consumers are pro-actively seeking sales-related messages, why not actually SELL products where they “live” on Facebook? Go for it. Just make sure that your brand’s sales-related messages are not too intrusive.

So how do you sell on Facebook? Facebook storefronts are often developed by third-party software developers who integrate a ”Shop Now” section into a brand’s existing page. This allows retailers, like Best Buy, and brands themselves, like Pampers, to showcase products on their page and, more importantly, make those products “shareable” to consumers. The Pampers example is particularly noteworthy, as it was P&G’s first foray into the F-commerce space  and they launched their store using Amazon.com’s eCommerce capabilities, last fall.

They’re not alone. 1800flowers.com, diapers.com, and Hallmark are just a few others that have jumped into F-commerce. Mashable lists some other examples in this recent article.

Have you ever purchased anything, as a result of clicking around on a brand’s Facebook page?

*Source: Cone 2010 Consumer New Media Study, October 2010

Filed under: Consumer Marketing, FaceBook, Interactive Marketing, Internet, Social Media, Social Networking by EliciaBasoli - 1 Comment →

If you or your company has a Facebook “Page”, you’ve likely heard about the new changes that will be implemented for brands (the official launch date is March 10th). These changes will require some adaptation in the design of your page, and possibly the administration of it as well. In a nutshell:

• Tabs are now gone and have been replaced with a list of content categories below the profile image. This means content previously viewed in tabs is now less prominent to visitors. Moving forward, brands should prioritize what content they want to appear in this content list and how to leverage other new elements – profile image, etc. to draw attention to certain content.
• A new photo strip appears above the Page wall. Brands should keep a close eye on these photos, to ensure that they display content relevant to the  desired message.  This is going to be challenging to adapt to, as the photo strip is now so prominent. Check out this article on Journalistics.com, which calls this change “Fan Page Photo Roulette”.
• The wall will now feature content from either you only, or from Everyone. And, posts will be organized by the most popular content, as opposed to chronological content.
• Brands can now “Like” more Pages and comment on those Pages, as the brand (instead of the individual).
• Brands can now subscribe to email updates, when new content is added to the Wall. And, more importantly, brands can subscribe to email alerts when any profane language is posted by fans. This is particularly helpful for Brands that frequently have content like this to moderate.

When you play in the social media realm, brands loose some of the control that they have with their own websites, for example. It comes with the territory! Facebook is constantly keeping brands on their toes – whether they are revising their contest guidelines or mixing up brand page designs.

How have these changes impacted your Brand Page?

Filed under: Digital PR, FaceBook, Social Marketing, Social Media, Social Networking by EliciaBasoli - 3 Comments →

By Amanda Gonzalez

It’s Valentine’s Day! Have you already picked up your card, chocolates, flowers, jewelry, etc?! If not, you better get on that pronto. But these Valentine’s Day staples aren’t the only way to show that special someone you care.

In a recent USAToday.com article, the newspaper shows us how marketers are using social media (like Facebook, Twitter, email, etc) to push their product and brand and help Valentines the world over display their affection in a unique way.

Mattel used Valentine’s Day to write another chapter in the epic love story of Barbie and Ken by asking fans to vote on whether or not the couple should get back together (they went their separate ways in 2004) and using Facebook and Twitter to give Ken a voice.  They also turned Barbie’s Facebook page into an online store on Valentine’s Day selling merchandise from the famous couple. FYI – they reunited today!!

We at 360PR also got into the Valentine’s Day promo mood as our Safety 1^st client launched a Valentine’s Day giveaway on both Facebook and Twitter of their new S1 product line. Not only did entrants get to enter for a great travel system, but they also got to post adorable pictures of their little lovies on Facebook AND $1 was donated for every entry towards infant health kits for families in need!

Have you chosen your Valentine yet?! Did you see any great Valentine’s Day promotions that you thought were clever/unique? Comment below and share!

Filed under: Consumer Marketing, FaceBook, Internet, Retail, Social Marketing, Social Media, Uncategorized by Admin - 1 Comment →